Cookies Policy

Cookies Policy for Mystake Casino

This Cookies Policy explains how Mystake Casino uses cookies and similar browser technologies when you visit our site or use our services. It covers what these technologies are, why we use them, how they affect your session and preferences, and how you can manage them. The goal is to keep explanations practical and easy to follow.

What cookies are

Cookies are small data files stored by your browser on your device. They allow the site to remember information between page loads and visits - for example your language choice, items in a basket, or whether you are logged in. Similar technologies include web storage (localStorage and sessionStorage) and browser fingerprinting elements used for device recognition.

Why we use cookies

We use cookies to make the site work reliably, speed up page loading, remember your settings, keep your session active, detect and prevent fraud, and gather anonymous usage information so we can improve the platform. Cookies help deliver a smoother, more personalised experience while maintaining essential security and performance checks.

Essential cookies

Essential cookies are required for basic site functions. They keep your session secure after login, save temporary preferences needed for navigation, and enable payment or betflows to complete. Without essential cookies key features - such as account login and transaction continuity - will not function properly.

Session cookies

Session cookies last only for the duration of your browser session and are deleted when you close the browser. They are commonly used to keep you logged in while you move between pages, remember temporary form data, and manage single-visit settings like a session ID.

Persistent cookies

Persistent cookies remain on your device after the browser is closed. They help remember choices such as language, currency, or site layout across visits and may be used to store consent decisions. Persistent cookie lifespans vary - common examples include cookies that expire after 30 days, 90 days, or 12 months depending on the purpose.

Functional cookies

Functional cookies enable customisation of the interface and features. For instance, they remember language and display mode, keep chat settings between visits, or store your preferred game filters. They improve convenience but are not strictly required for core operations.

Analytics and performance cookies

We use analytics cookies to collect aggregated data about how visitors interact with the site - pages visited, time spent, and loading performance. This information is anonymised and helps us identify errors, improve page speed, and shape product updates. Analytics cookies do not identify you personally and are used only to produce trend reports and performance improvements.

Preference and language settings

Cookies are used to remember your chosen language, regional settings, and currency selection where available. Saving these preferences prevents repetitive prompts and ensures that your next visit opens with the same language and display settings you selected previously.

Login and session continuity

Cookies support secure login persistence - keeping you logged in for a session, or for a longer period if you choose a persistent login option. Session continuity cookies also assist with restoring an interrupted session so you can resume activities such as ongoing bets or game rounds where supported.

Device recognition

Device recognition cookies and related browser storage allow the platform to recognise trusted devices, reduce repeated verification steps, and detect unfamiliar devices that may require additional checks. This helps balance usability with account protection.

Security-related cookies

Security cookies are used to help protect accounts and transactions. They support features such as fraud detection, multi-factor authentication flows, and protection against cross-site attacks. These cookies are essential for safe operation and may be active only during sensitive actions.

Browser storage technologies

In addition to cookies, we may use localStorage and sessionStorage for temporary data storage on your browser. localStorage can persist settings between visits, while sessionStorage is cleared when the session ends. Both are used to enhance responsiveness and reduce repeated network requests.

Third-party integrations

Certain features rely on third-party services that may set their own cookies - for example analytics providers, live chat tools, payment processors, and embedded content. These third-party cookies are governed by the respective provider policies. We limit third-party cookies to those necessary for the feature to work.

Marketing and communication preferences

Marketing cookies are used to record whether you have seen particular promotions or offers and to respect your choices when you opt out of targeted communications. If you choose to receive promotional messages, preferences are stored so we can deliver consistent communications across visits.

Cookie consent management

When you first visit, a cookie consent banner provides options to accept or manage cookie categories. Your choices are stored so you are not prompted repeatedly. You can change your consent at any time through the cookie settings link in the site footer or via your browser controls.

Browser cookie controls

Your browser gives you control over cookies - you can block all cookies, block third-party cookies, clear cookies on exit, or remove specific cookies. Instructions for managing cookies are available in the help section of most browsers. Changing these settings affects how the site behaves.

Clearing or disabling cookies

Clearing cookies or disabling them will reset saved preferences and may log you out of the site. Some features - such as saved language, persistent login, and certain payment flows - may stop working correctly. We recommend adjusting cookie settings rather than fully disabling essential cookies.

Site functionality impact when cookies are disabled

If you disable essential or session cookies, you may be unable to log in, place bets, complete payments, or access personalised parts of the site. Disabling only analytics and marketing cookies generally leaves core functionality intact but reduces personalised convenience and tracking-based features.

Technical diagnostics and performance optimisation

Technical cookies support diagnostics and monitoring - for example tracking response times, detecting failed requests, and logging errors. Data collected is used to prioritise fixes, reduce load times, and stabilise services. These cookies are typically short-lived and used only for operational purposes.

Aggregated analytics information

Collected usage data is aggregated and anonymised. Aggregated analytics help us identify trends such as most-played games, peak traffic hours, and common navigation paths. Aggregation ensures individual behaviour is not identifiable while still giving useful insight for product improvements.

User experience improvements

Cookies and related storage make small but meaningful improvements to daily use - keeping recent wins visible, remembering filtered game lists, pre-filling forms, and speeding up repeated actions. These conveniences reduce friction and help keep the interface responsive.

How to contact us about cookies

If you have questions about cookie use or wish to amend consent preferences and you cannot do so through the site controls, contact our privacy team at [email protected]. We will respond with clear guidance on available options and steps to remove or manage cookies.

Updates to this policy

We may update this Cookies Policy to reflect changes in technology or service features. When changes are material we will make them clear on the site and refresh consent where required. Check this page periodically for the latest information.

Last updated: Mystake Casino