Mystake Casino Terms and Conditions

This Terms and Conditions page sets out the rules that govern your use of our site and services. It explains the relationship between you and us, describing account responsibilities, eligibility, acceptable platform use, how promotions and payments work, and how disputes are handled. By registering or using our services you agree to these terms and any policies referenced herein.

Account responsibilities

When you create an account you are responsible for keeping your login details secure and for all activity that occurs under your account. You must provide accurate personal information and update it if it changes. We may suspend, restrict or close accounts where we suspect unauthorised access, fraud, misuse or breach of these terms. Accounts must not be shared; only one account is allowed per person unless we explicitly agree otherwise.

Account verification

We may require identity and address verification to comply with our checks. You must provide requested documents promptly. Until verification is complete, certain features - including withdrawals and some promotions - may be restricted. We may also request further information about the source of funds when reasonably necessary.

Eligibility requirements

Access to our services is available only to persons who meet our minimum age and any other jurisdictional requirements. By opening an account you confirm that you are eligible to use the services and that you are not located in a restricted jurisdiction. We reserve the right to refuse registration or restrict access where local law or our policies prohibit use.

Acceptable platform use

You must use the platform lawfully and in good faith. Prohibited conduct includes but is not limited to: attempting to manipulate games, exploiting system errors, operating multiple accounts to abuse promotions, colluding with other users, or using unauthorised third-party tools. Breaches may result in loss of funds, account suspension and reporting to the relevant authorities where required.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that apply in addition to these conditions. Bonuses may require wagering, have maximum bet limits during playthrough, and exclude certain game types. We will state key conditions for each promotion and reserve the right to refuse, suspend or withdraw offers where we suspect abuse or error.

Deposits and withdrawals

We accept a range of payment methods which are set out in your account. Deposits are processed using the chosen method and are subject to any provider fees. Withdrawals are subject to verification and applicable limits and may be delayed for checks to prevent fraud and money laundering. We may apply withdrawal limits and hold funds pending completion of required checks.

Dispute resolution

If you have a complaint please contact our support team so we can investigate. We aim to resolve disputes promptly and fairly. If you remain dissatisfied, we will outline any independent dispute resolution options that are available to you in your jurisdiction.

Updates to terms and conditions

We may update these terms from time to time. We will notify registered users of material changes and publish the revised terms on the site. Continued use of the service after notice constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.