Responsible Gambling Policy

We want gambling to remain a controlled activity. We provide tools to help you manage how much time and money you spend, and to take a break when you need one. Setting limits before you play can help you keep track of your activity and make decisions that suit you.

Our approach to player protection

Safer gambling means staying in control of your choices. Our account tools are available in the Responsible Gambling section. You can use them to set personal limits, review reminders and pause or exclude yourself from play. If gambling is affecting your wellbeing or finances, consider speaking to someone you trust or contacting a professional support organisation.

Tools to manage your activity

Use the controls in your account to set spending limits, receive reality checks or take an account break. Reality checks appear every 30 minutes and remind you how long you have been playing and how much you have spent. A session time-out can last from one hour to seven days. During a break, you will not be able to use your account for the selected period.

Deposit and loss limits

You can set daily, weekly and monthly deposit limits in your account. Available ranges are £5 to £5,000 per day, £20 to £25,000 per week and £50 to £100,000 per month. Limits help you decide in advance how much you are comfortable depositing. You can lower a limit at any time. Increasing one requires a seven-day waiting period after your last change.

You can also set a spending or loss limit for a chosen period. Check your account settings to choose an amount that feels manageable. If you reach a limit, treat it as a reason to stop rather than looking for ways to continue playing.

Account breaks and self-exclusion

Choose a session time-out for a short break, or use self-exclusion if you want to stop for longer. Self-exclusion options include six months, one year or permanently. You can also use Deposit Pause to stop deposits for a selected period. Consider whether additional support or exclusion tools are appropriate for your circumstances.

Signs your play may be becoming difficult to control

Consider taking a break if you find yourself spending more time or money than planned, trying to recover losses, hiding your gambling, or feeling that play is affecting work, relationships or everyday responsibilities. These signs are a reason to pause and seek support, not a diagnosis.

Tips for keeping control

• Set time and spending limits before you start.
• Take regular breaks and pay attention to reality checks.
• Do not gamble to recover losses or use money needed for essentials.
• Take an account break if you feel your play is no longer controlled.

Professional help and support

If you are concerned about your gambling, support is available. You can contact GamCare and the National Gambling Helpline, use GAMSTOP to explore online self-exclusion, or find peer support through Gamblers Anonymous. These organisations can explain available support options. You do not have to manage a concern alone.