Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with identity verification, deposits and withdrawals, resolving a technical fault, or clarifying bonus terms, our advisers are on hand to provide clear, practical help. Reach us by live chat, email or phone and we'll work to resolve your case quickly. Multiple convenient communication channels are available for account support and enquiries.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat 24/7, average reply 2-5 minutes) |
| General Enquiries | [email protected] (Mon-Fri, 09:00-18:00) |
| Affiliate Enquiries | [email protected] (partner team response within 48 hours) |
| Phone | +44 20 7946 3218 (urgent account issues, lines open 24/7) |
| Working Hours | Customer Support 24/7; General Enquiries Mon-Fri 09:00-18:00 |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that need an explanation or supporting documents. Use a clear subject line so your message can be directed to the right team, and include current contact details in case we need to follow up. This helps avoid unnecessary delays.
Contact Form
Response Time
Support response times: our team aims to respond to most inquiries within one business day. Live chat typically replies within minutes, while email and ticket requests are usually handled within 24 hours. Complex cases such as KYC, payment investigations or security reviews may take longer depending on the issue and required documentation. We will keep you updated throughout the process.
Feedback
Have an idea for making Mystake easier to use? We'd like to hear it. Share your feedback on games, payments, navigation, or anything that could work better. We review suggestions carefully and use them to improve the website, our service, and your experience. Whether it's a small fix or a new idea, your input helps us decide what to improve next.