Privacy Policy
This Privacy Policy explains how Mystake Casino collects, uses and protects personal information when you use our website and services. We describe the types of data we collect, the purposes for which we use it and the measures we take to keep your information secure. We aim to be clear about your privacy and how you can manage your personal data.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal information such as your full name, date of birth, email address, postal address, phone number, and account login details. We also collect identity documents and proof of address where required for verification purposes.
Technical data
We collect technical information about your device and connection, including IP address, browser type and version, operating system, device identifiers, language settings and location data derived from your IP. We also record usage data such as pages visited, session times and error logs.
Transactional data
Transactional information includes your deposits, withdrawals, payment method, currency, bet history, game activity and any correspondence about transactions. We keep records of payments and refunds to provide the service and to meet regulatory and financial requirements.
How we use your information
We use personal and technical data to operate your account, process payments, verify identity, prevent fraud and abuse, fulfil legal obligations and improve our services. With your consent we may send marketing communications - you can withdraw consent at any time. We also use aggregated and anonymised data for analytics and service development.
Data protection and storage
We protect data using industry-standard security measures such as encryption, access controls and secure servers. Access to personal data is limited to authorised personnel and trusted service providers. We retain personal information only for as long as necessary for the purposes set out in this policy or to meet legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to enable essential site functions, measure performance, remember preferences and deliver relevant content. You can manage cookie settings through your browser or via the site cookie controls. Third-party analytics and advertising partners may also use cookies in line with their own policies.
Your rights
You have the right to access, correct, limit or delete your personal data, and to withdraw consent where processing is based on consent. You may request data portability or object to certain processing. To exercise your rights contact us - we will verify your identity before responding.
Access, correction and deletion of data
You can review and update many account details via your account settings. For other requests, contact [email protected] with your account details. We may need additional information to verify your identity. In some cases we may retain specific records for legal or regulatory reasons.
Information sharing and third parties
We share data with payment processors, identity verification providers, fraud prevention services, analytics providers and other trusted partners as needed to provide the service. We require third parties to protect personal data and to use it only for permitted purposes. We may disclose information if required by law or to protect our rights.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page and communicated through your account where appropriate. For questions or privacy requests contact [email protected].